SHARE Creative and Sprinklr are proud to present our Masterclass Webinar Series to take place in October 2023. This three-part event dives into the world of social intelligence to help attendees understand how to best leverage its powerful insights to enhance customer experiences.
Event Structure & Speakers
Each 30 minute webinar includes a 20 minute presentation and 10 minutes of Q&A so that viewers will have a chance to ask their burning questions. They will be led by industry-leading experts who share their wisdom and best practices, providing viewers with actionable takeaways to apply to their own work.
- 17 October: Integrating Social Intelligence into your Business
- Camila Angio – Head of Research & Insights at SHARE Creative
- Cami will launch our event series by explaining the power of integrating Social Intelligence into Research & Insight teams, revealing how this innovative research methodology helps companies understand their consumers on a deeper level. She’ll unravel the potential of Sprinklr and AI tools, as well as explore client success stories to provide key insights that can steer any organisation toward a smarter, more proactive digital future.
- 24 October: Social Research in Practice: Understanding the Social Media Traveller
- Corina Bordeianu – Global Social Media Marketing Manager at Booking.com
- Corina continues the conversation by explaining the tools and techniques Booking.com uses to gain traveller insights, and how this data improves customer service.
- 31 October: Harnessing the Voice of the Customer to Impact Business Decisions
- Alex Diedrich – Lead Insights & AI Solutions Specialist at Sprinklr
- Alex concludes our 3-part series by explaining how to utilise research to harness the voice of the customer, considering the ultimate goal of taking action using insights to inform business decisions.
Key Takeaways of the Event
- Conceptualise the power of social intelligence to harness unparalleled, real-time listening data
- Understand how to use social data to educate marketing strategies through trend identification and market research
- Learn about how Sprinklr can be used to engage key audiences by sharing tailored and effective messages at scale
- Uncover the latest in social media research, while being inspired by forecasted future trends
Sign Up: To sign up for these events, please register though the link here.
For more information, please contact Theun Kok (firstname.lastname@example.org) to learn about working with SHARE Creative or Bea Craycraft (email@example.com) to discuss partnership opportunities.